Idiot’s Guide To Navigating BBC Complaints
June 17, 2008 14:33 by BackSpin Editor
We’ve heard from quite a few readers in recent days that the BBC Complaints website is difficult to navigate and not the most user-friendly process. Unfortunately, the Beeb discontinued direct e-mails sometime ago.
Nonetheless, here are a few simple steps to navigating your way through the BBC Complaints process:
1. Go to the BBC Complaints site – http://www.bbc.co.uk/complaints – and select “Make a complaint”, located on the left of the screen.
2. Select the “make a complaint” option and click Next and then select the type of BBC content you wish to complain about (TV, radio or website). Click Next.
3. Depending on the type of content, enter either the web address or the name and date of transmission. (Articles on the BBC’s web site include the date.) Enter your feedback, remembering to be courteous and ask for a reply. Click Next.
4. Fill in your personal details. Contrary to popular misconception, you do not have to be a UK resident to make a complaint. Simply fill in your name, e-mail address and country of residence and click Next.
5. You will then be given the option of reviewing your complaint before submitting it to the BBC.
Click here for more information on how the BBC reviews its complaints. While it may be slightly more complicated than a simple e-mail, please make that extra effort to hold the BBC to account. Coverage of the Mideast is only one area where the publicly-funded BBC has been held up to scrutiny; we cannot afford to relinquish the pressure.
barbara glynne
1:45 pm
Mar 25, 2009
it is all so disappointing that the bbc reports the middle east conflict with such simplistic bias…a constant condemnation of israel…so easy to do…so much more challenging to address the real issues of radical,thuggish political movements..the bbc is sadly not upto the job..
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Gerry Beyerson
8:03 pm
Oct 14, 2009
Shame shame shame !
I lived in the Middle East since London devided Mandated Palestine that they took from the Turks after WW I,
They gave 4/5 of Palestine to The Beduin Sheik Abdulla, gave him a title “Emir” and created a “White Book” restricting the Jews in tiny Eretz Yisrael and did not allow Jewish Refugees to enter but sent them to Cyprus ! When they themselves were attacked they used Arabs as Shields
ahead of the train to Jerusalem !
Even now, when Fanatic Moslims bomb their subway train they have not learned a thing !
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Paulo Romano
9:15 pm
Oct 14, 2009
I feel that the British attitude towards Jerusalem being Israeli is hypocritical as long as Northern Ireland and Gibraltar are in British Hands! If you really think Jerusalem should be Arab, then apply the same logic “to your own established pocessions”! My comment and feelings are the same as David Rabinovitch in 3 july 2008. No changes in hypocritical bbc (in minuscles).
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Marcia
3:44 pm
Oct 15, 2009
Nothing new about the BBc. It is anti-semitic and always has ben as has been Britain. The Balfour doctrine was given to Britain as a mandate for the Jews to have “Palestine” as their homeland but Perfidous Albion tore away the whole Eastern part and goave it to a desert tribe from Saudi Arabia whose rulers today forbid Jews from owning land their -ven if bought and owned by Jews. Never was a Palestinian people and after Israeldeclared a state all of a sudden there was now a Palestinian people – just grew like topsy. Nothing we write or say will change the mind of the BBC so let’s forget them , pray for G-d to punish them and goon with our lives by saying – all of Israel is ours, G-d promised it to us and we will inherit it while all the other nations will disappear like – Egypt of Pharoh’s time, Assyria, Babylon, Greece ancient times, Rome ancient times – where are all these great empires today? and where are we?
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steve mann
6:12 pm
Dec 11, 2009
I am afraid the BBC have executed a great job in vilifying both Israel and America-
Whatever the people of the UK read they are bound to watch and listen to the BBC.
They have a ringed fenced tax exclusive to themselves in the form of a licence costing £146 per household with a TV (excluding those over 75)With near 70 million people at say an average of 5 per household that comes to a lot of GBPs
So they dominate the news. Just like Pravda in the old USSR- only not so much.
Now considering employment ads to work for the BBC only appear in the Guardian newspaper and considering that the Guardian is anti-Israeli and anti-American then work it out for your selves.
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Lea Russ
4:13 pm
Dec 15, 2009
Shame on you – B.B.C.
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Mark Birman
2:34 am
Jan 21, 2010
I used to like and respect BBC , but not any more.
M.B. Australia
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hanna wyszynska
4:02 am
Jan 21, 2010
The BBC has learned nothing from past history.I wonder if the governing body of this legendary country is aware of its evil broadcasting entity and if it endorses the unabashed lies that its news reporter, reports and the station deems fit to endorse.So, who is to blame?
a.The reporter?
b. BBC?
c.the British people?
d.the government?
e.all ofthe above?
How sad to know that uninformed and uneducated people are now hired to report news via a vehicle that once was a prestigious news program. How terribly sad to see the demise of accurate fact finding reporting. How sad for BBC.
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aaron cohen
7:05 pm
Apr 27, 2010
I notice that the British troops in Afganistan use air strikes against terrorists whilst the use of airsrikes by Iasrael to deal with terrosists are made by – ISRAELI WAR PLANES – Of course this is correct since you don’t drop bombs from a kite! howeever the use of the ter ISRAELI WAR PLANES is a slanted and biased term which suggests uncalledfor agression . When you start using the term for the BRITISH WAR PLANES or AMERICAN WAR PLANES I will then accept that this is not biased reportage
aaron cohen Jerusalem
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michael fisher
1:40 am
Apr 28, 2010
Biased B)Broadcasting (B)Corporation
Corporation (C) and anti-semitic news as well. Re-read your mandate – honest reporting?. Shame on you!
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M. PORTMAN
6:56 pm
Aug 04, 2010
I have seen video of Moslems marching in London streets screeming obsenities and the ‘Bobbies’ doing nothing to stop the mob. The UK is buckling under the radical wing of Islam instead of standing up to this terror group much in the manner of the Australian response to Moslems.
Adapt to our ways or leave England, that is the proper response to terrorists. Turn the other cheek does not work with killers. BBC reporting of violence in Gaza is influenced by Moslem threats to get those who do not slant their reports
in favor of Palestinians. What a bunch of pussies in the UK. You will wake up one day without a country! Start learing to speak Arabic!
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Alastair
1:05 am
Jan 25, 2011
Fear Not friends of Israel, we in the UK may be fed a constant diet of Islamic supporting, politically correct, multiculturism, antisemitism, antiamericanism and lefty nonsense by the BBC at our expense but the people are not that stupid.
In the days of the Internet sensible people gather their news sources for a wide variety and places. Outside of the London set of public school educated middle class self hating socialists the UK is alive and angry at the Islamic scurge. Mass immigration of islamists to claim tax payers benefits have really opened the eyes of the population.
2011 will be the year the lion awoke and started to bite back.
Remember just because the BBC portray sympathy for Islamic idealogy and the Palestinian terrorists are the propoganda poster child for the left in the UK. Do not think for a second that this view is shared by people living to the north of the M25. We are just not represented in our state broadcaster yet we are 80% of the people.
Anyway I am off to complain (Again) at the BBC’s bias against Israel, the news is now finished and now we are listening to some utter shit about Islam being great.
They managed to report Islamic terrorism in Russia today while never mentioning Islam. They managed to compare an Israeli tribe to Hitlers book Mien Kampf as the Tribes Hebrew name means struggle, Advised us that Childrens story Narnia’s hero Aslan is the Turkish name for Allah, Advised Israel has refused all Arab offers for peace, Advised Israel is cruel for not allowing 10 Million islamists back into Israel, Advised the Aid Flotilla report was a white wash.
I have only been listening for 45 minutes. The worst part is I am paying for it.
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Jan 26, 2011
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6:46 pm
Mar 13, 2011
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Hilary Segal
12:55 am
Mar 14, 2011
If this was a killing by any other person or groups of people, there would be sympathy galore gushing forth from the BBC – as it’s only Israelis, it doesn’t matter, does it? I mean, let’s face it – these days, we must all be so sympathetic and understanding at any outrage committed against any Israeli because they are living in Israel (even one that’s 3 months old and, speaking of the murder of the baby, I seem to remember that the Nazis considered Jewish children to be the most dangerous of all Jews) – in fact, I would say that, if today’s BBC crowd were around during the time of Hitler, they probably would have tried to understand Hitler’s extreme hatred of the jews and be rather sympathetic as, in the same way, they try and understand extreme muslim fanatics – I mean, their attitude these days has a nasty tinge of ‘well, look at the problems these Jews cause when they have their own land’ judging by the extreme bias they display at any given opportunity when Israel is in the news – nothing has changed – the oldest hatred is with us always but Jews, thankfully these days (and because there IS an Israel) can fight back against this prejudice – some of our own tribe hate Israel but they forget that without an Israel, we would once again be living in someone else’s land at the whim of the government of that country and at any given moment, be attacked or kicked out or even murdered like we were for centuries – those of our own that hold similar views to the BBC and who champion the Palestinian cause, should also bear in mind that, if they are gay or left leaning in their political views or live unconventional lifestyles, they would never be able to express their homosexuality or politics or lifestyle whilst walking down Gaza City High Street but can do so most definitely in any street in Tel Aviv
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Hilary Segal
8:25 pm
Mar 15, 2011
and guess what, all you people that are reading these complaints against the BBC – a company who I used to respect and be proud of as it was a fine British institution who prided itself on giving news and documentaries that were unbiased – tonight, folks, I read in a TV guide that there is a programme on BBC2 TV entitled ‘Bible’s Buried Secrets’ featuring a Dr Franscesca Stavrakopoulou who is to question the archeologists who, in the 50s and 60s, found the verification of King David’s existence, the builder of Jerusalem and great influence in the region which itself gives validity to the modern state of Israel. She will argue that they were digging (I quote) ‘with a trowel in one hand and a Bible in the other’ (unquote) and (I quote) ‘will examine more recent evidence that casts doubt on whether David presided over much of an empire at all’ (unquote). I am hoping, in the name of balance and fairness, that the BBC commissions Dr Stavrakopoulou to examine and question, in the same way as she will tonight, any digs and findings by archeologists who have shown that Christ may have existed or that Mohammed lived where the Qoran said he did or that the once great buildings and statues of her native Greece were, in fact, built by Greeks and put that on television at the same time and day of tonight’s programme – somehow, I don’t think that will happen as it is bound to upset a great many people, come of whom will undoubtedly threaten her life – but, never mind, tonight only the Jews will be upset so that doesnt’ matter, does it?
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Shlomo Truzman
6:34 pm
Mar 24, 2011
Damn you! Damn you BBC for your overzealous and religiously hostile reports on Israel and her people. Who is truly in charge of the BBC these days, human decency or the devil himself?
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Mar 24, 2011
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Mar 25, 2011
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